Position: IT Test Operator/Technician

Location: Durham, NC

Pay: $17 to $23.10/hour

Type: Full-time; Contract  

Schedule: Monday – Thursday, 4:30pm to 2:30am or 7:00am to 5:30pm

Greene Resources is seeking an IT Test Operator/Technician to join a growing and dynamic team!   

Job Description: 

1. Load GPUs into the testing units, ensure testing doesn’t stop, and unload the GPUs from the testing units.
2. Measure completed components to confirm they meet required specifications.
3. Comply with procedures, rules, and regulations to maintain safety and cleanliness.
4. Follow specific SOP (Standard Operating Procedures) to complete tasks.

Position Requirements:    

1. 2+ years of production experience within a warehouse or manufacturing setting is required.
2. Excellent communication and interpersonal skills.
3. Strong attention to detail.
4. Ability to be cross-trained with a consistent work history.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRI

Position: Election Equipment Field Technician

Location: New Bern, NC

Pay: $35,000 to $45,000/year

Experience:  

1. No prior election equipment experience is required; structured technical training will be provided.
2. Prior experience with converting internal documentation processes and procedures into actionable training materials and in-person training is highly desired.
3. Any prior experience in the elections industry is a plus.

Type: Full-time; Direct Hire  

Schedule: Monday – Friday (This position requires weekly overnight travel to customers within our client’s territory)

Greene Resources is seeking an Election Equipment Field Technician to join a growing and dynamic team!   

Job Description: 

1. Develop an understanding of all hardware and software systems utilized by our elections equipment manufacturer.
2. Perform installation and upgrades of election equipment, ongoing preventive maintenance, and comprehensive readiness testing of all election hardware and software components.
3. Provide on-site troubleshooting, repair, and technical support for election equipment, addressing mechanical, electrical, and system-level issues to support ongoing operation.
4. Complete assigned work orders and provide detailed documentation of all repairs, maintenance activities, and equipment condition.
5. Manage equipment parts inventory with accuracy and security, ensuring timely return of defective components.
6. Provide internal cross-training and deliver on-site customer training on the setup, operation, and care of election equipment.

Position Requirements:    

1. Ability to master and convey the mechanics of how our customers’ voting equipment functions from both a hardware and software perspective.
2. Basic computer literacy is helpful for documentation and diagnostics.
3. Ability to apply learned knowledge to troubleshoot complex issues independently.
4. Excellent interpersonal skills with end-users, customers, and coworkers.
5. Precise attention to accuracy and detail.
6. Ability to multitask and prioritize this position’s various initiatives and responsibilities during high-volume workloads.
7. Ability to stand, sit, or bend for extended periods throughout the workday.
8. • Must be able to lift and/or move up to eighty (80) pounds regularly throughout the workday.
9. Ability to operate a non-commercial (“standard”) motor vehicle for travel responsibilities.
10. Ability to occasionally handle a commercial vehicle (i.e., panel truck) as special projects demand.

Benefits:

1. All business-related expenses (travel, lodging, etc.) will be covered by our client.
2. Health insurance, dental insurance, short-term disability benefits, and life insurance.
3. 401k retirement benefits.
4. Paid time off (“PTO”).

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

#GRAP

Position: Press Brake Operator

Location: Charlotte, NC

Pay: $25/hour

Experience: 3 to 5 years of related experience.

Type: Full-time; Contract to Hire

Schedule: Monday – Friday, 6:00am to 2:30pm (Ability to work OT)

Greene Resources is seeking a Press Brake Operator to join a growing and dynamic team!   

Job Description: 

1. Perform complete CNC press brake setups (tooling, gauging, program adjustments)
2. Select the correct punch and die combinations based on the material type and gauge
3. Read and interpret mechanical drawings and flat layouts
4. Calculate bend deductions and form parts to tight tolerances
5. Perform first-article and in-process inspections using calipers, micrometers, and gauges
6. Troubleshoot issues and adjust tooling/programs as needed
7. Maintain equipment and complete daily checks

Position Requirements:    

1. Strong understanding of gauge thickness and material differences
2. Ability to select the proper bottom die using the bend formulas
3. Comfortable with precision measurement tools
4. Mechanically inclined, safety-focused, and reliable
5. Safety-oriented and able to work well in a team environment

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 

#GRAP

Position: IT Systems Administrator/ Support

Location: Durham, NC 

Pay: $23 to $28/hour

Experience: 4 years of Network administration experience is required.

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

Type: Full-time; Contract  

Schedule: Monday – Friday, 8:00am to 4:30pm

Greene Resources is seeking an IT Systems Administrator/ Support to join a growing and dynamic team!   

Job Description: 

1. Provide wired and wireless network management and monitoring.
2. Maintain and update network infrastructure components including but not limited to network devices, servers, UPS, server rooms, and cabling per site.
3. Provide internet service and control/monitoring of web activities.
4. Maintain MS Active Directory domain infrastructure, DHCP service, DNS service, file server, SFTP (ftp)server, DHCP and Static IP support for SXM, Skinny Joe, and Delta Testers.
5. Respond to urgent network alerts during business hours and off-hours, with a pre-assigned on-call schedule, to prevent and minimize downtime.
6. Maintain and configure Windows Update and antivirus system.
7. Provide daily user management, helpdesk support, and Data Backup/Restore Support.
8. Support Phone System and IP Phone (Cisco IP phone Call Manager).
9. Report and escalate issues to the IT manager in a timely manner.
10. Participate in IT meeting/discussion to update project/ticket/assignment status.
11. Prepare to learn and take on new and emerging IT-related job functions under management’s guidance, including but not limited to: Workstation Active Directory Deployment, distributing new laptops and PCs, Firewall and Camera Systems, Production Workstations Security Patching, Linux Tester Support.

Position Requirements:    

1. Microsoft OS, Windows 10, Windows 11, Windows Server 2012 and beyond, MS Office suites, Microsoft 365 client.
2. Understanding/experience of network infrastructure.
3. Experience with network protocols and services (TCP/IP, DNS, DHCP).
4. Familiarity with IP telephony systems, preferably Cisco Call Manager.
5. Knowledge of data backup and disaster recovery procedures.
6. Strong understanding/experience of cybersecurity and related tools, firewall concepts, Cisco, Fortinet FortiGate, FortiClient, Symantec.
7. Knowledge of network monitoring and management tools.
8. HP ProLiant servers, HP desktop, laptop, network printer/scanner/copier.
9. Proven ability to function independently and be able to multitask.
10. Proficiency in managing and configuring Windows Server environments.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRI

Position: Order & Customer Service Specialist

Location: Garner NC (Onsite)

Pay: $60,000/year

Type: Full-time; Contract

Schedule: Monday – Friday, 8:00am to 5:00pm

Greene Resources is seeking an Order & Customer Service Specialist to join a growing and dynamic team! The role as an Order & Customer Service Specialist is to help businesses be successful using our products.  A key part of your role is to serve as a trusted advisor to potential, new and existing accounts assigned to you. You will serve as a liaison for RLG’s top clients to ensure overall customer satisfaction. This person reports to the Manager, Customer Service. 

Job Description:

1. Develop and sustain solid relationships with key clients by being their champion and advocating for their needs. Addressing and resolving key clients’ complaints, issues, concerns
2. Expand current customer accounts through ongoing relationship development
3. Liaise with internal teams to ensure resolution of customer needs and issues are addressed in a timely and satisfactory manner (Production, QA, Scheduling, Finance). You are the main point of contact between key clients and internal teams.
4. Communicate and collaborate with all necessary stakeholders.
5. Maintain a strong understanding of the industry and client needs. Maintain complete organization knowledge and product familiarity.
6. Drive key output performance KPIs that impact the client.
7. Create and update internal tracking and reporting systems daily to maintain accurate KPI’s. Compiling reports on account progress, goals, forecasts.
8. Ensure the integrity of quality of products shipped, on time delivery, costing, invoicing.
9. Mitigate churn and ensure brand standards are met.
10. Participate in and/or lead client meetings on a regular interval (weekly, monthly, quarterly basis) on performance, relationship building on time delivery, etc.
11. Understand customer goals and remain alert and responsible to changing customer needs.
12. Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the client’s business.

Position Requirements:   

1. Communication: Effectively communicates with internal teams as well as with clients directly to deliver customer expectations. Strong written and verbal communication with a positive attitude.
2. Customer Focus: Acts as business partner, building trust and confidence with key clients; can effectively participate in business reviews, providing honest and professional input; actively listens to the customer and develop a true understanding of their needs.
3. Teamwork and Collaboration: – At RLG, we know that all our actions touch the customer experience. We deliver as one team, proactively offering support to our team members to contribute to RLG’s continuously improving service model.
4. Change Management: Comfortable with and embraces change; Identifies opportunities for improvement and provides input into our roadmap to elevate the customer experience.
5. Initiative: Proactive and an opportunistic self-starter that can work independently; serves as leader in accomplishing tasks and completing projects; initiates processes that contribute to speed and ease of doing business with RLG.
6. Adaptability and Multi-tasking: Strong organizational skills and attention to detail, with the ability to multitask; effectively manages complex customer bases and serves as mentor within team, assisting lesser experienced reps with escalated issues and workload management.
7. Problem Solving: Solution-oriented mind set, guiding and coaching others to resolution and root cause analysis to prevent future issues.

Qualifications and Experience:

1. Minimum 3 to 5 years’ experience in Customer Service and/or Sales, preferably in a manufacturing environment
2. Quick learner who will dive headfirst into the product and team environments to understand intricacies
3. Strong desire to provide the ultimate Customer Experience.
4. Strong sense of urgency and the ability to multitask.
5. Ability to meet strict internal and external timelines & milestones.
6. Ability to effectively provide, receive and respond positively to constructive feedback.
7. Ability to produce professional documents, including spreadsheets, correspondence, and email.
8. Strong communication skills, both written and verbal, applicable in a corporate environment.

Why work with us?

1. Paid Time Off and Paid Holidays
2. Comprehensive and Competitive Medical, Dental and Vision coverage
3. Company Paid Short-Term Disability Insurance and Life Insurance
4. Additional Benefits — Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans
5. Excellent 401(k) retirement plan with generous company contribution
6. We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth
7. potential within our organization
8. We believe in rewarding our employees with performance-based salary increases

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRO

Position: Insurance & Benefits Customer Service Representative

Location: Medfield, MA (Hybrid)

Pay: $30/hour

Education: High school diploma or equivalent.

Type: Full-time; Direct Hire

Greene Resources is seeking an Insurance & Benefits Customer Service Representative to join a growing and dynamic team! The Insurance & Benefits Customer Service Representative serves as the first point of contact for members, providing concierge-level support via phone and email. This role is responsible for delivering an exceptional member experience by answering benefit questions, educating members on available resources, and resolving claims and billing issues efficiently.

Job Description:

1. Handle a high volume of inbound phone calls and emails while maintaining a 90% or higher call answer rate.
2. Explain healthcare plan benefits and coverage.
3. Assist members in locating in-network physicians and healthcare facilities.
4. Educate members on self-service tools and available resources.
5. Make outbound calls to providers regarding eligibility and benefits.
6. Advocate on behalf of members with providers, pharmacies, and insurance carriers to resolve issues.
7. Respond to inquiries regarding Flexible Spending Accounts (FSA), Commuter benefits, Ancillary benefits, COBRA, and Medicare.
8. Troubleshoot debit card declines and online portal access issues.
9. Research eligibility and claims discrepancies and partner with internal teams to resolve them.
10. Support renewal activities by updating client/member contact information and benefit materials.
11. Verify member eligibility and claim payment information for healthcare providers.
12. Accurately document all member interactions.
13. Respond promptly to email inquiries and complete follow-up communications.
14. Escalate complex issues when appropriate.
15. Build and maintain strong relationships with members and clients.
16. Maintain a customer satisfaction (CSAT) score of 3.0 or higher.

Position Requirements:   

1. High school diploma or equivalent.
2. Previous call center experience.
3. Strong customer service mindset with a professional and friendly demeanor.
4. Excellent verbal and written communication skills.
5. Strong interpersonal and problem-solving abilities.
6. Ability to learn quickly and adapt to changing processes.
7. Comfortable working in a fast-paced, high-volume environment.
8. Reliable, organized, and able to manage multiple priorities.

Preferred Experience:

1. 6 months to 2+ years of customer service experience within employee benefits or healthcare.
2. Two years of group benefits experience preferred.
3. Knowledge of healthcare benefits and claims.
4. Experience communicating benefit information to members.
5. Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRO