new

Customer Service & IT Support Specialist

Greene Resources - GAP

Position: Customer Service & IT Support Specialist

Location: New Bern, NC 

Type: Full-time; Direct Hire

Schedule: Monday – Friday, 8:30am to 5:00pm 

 

Greene Resources is seeking a Customer Service & IT Support Specialist to join a growing and dynamic team! This is a highly customer-facing support role requiring exceptional communication, customer service, problem-solving, and relationship-building skills. The ideal candidate will have a strong background in customer service, client support, or technical support and be comfortable communicating directly with customers by phone, email, remote-access tools, and in person. This individual will serve as a key point of contact for customers, helping them troubleshoot issues, answer questions, navigate specialized software and systems, and successfully complete critical projects.

 

Job Description: 

  1. Serve as a primary point of contact for customers, providing professional, responsive, and solutions-oriented support. 
  2. Communicate with customers by phone, email, remote-access tools, and in person to understand issues, answer questions, provide guidance, and resolve problems. 
  3. Build and maintain strong customer relationships through clear communication, timely follow-up, professionalism, and a commitment to customer satisfaction. 
  4. Listen carefully to customer needs, ask effective questions, identify issues, and determine appropriate solutions or next steps. 
  5. Translate technical information, processes, and instructions into clear, easy-to-understand guidance for non-technical users. 
  6. Manage multiple customer requests and priorities while maintaining accurate communication and timely follow-up. 
  7. Provide Tier 1 and Tier 2 technical support for software, data, configuration, and hardware issues. 
  8. Configure and maintain election databases, system settings, and voting-system files in partnership with county and city election officials. Build ballot layouts and generate print-ready ballot PDFs using specialized election management software. 
  9. Perform data validation and quality assurance on ballot content, database records, and system configurations before production or deployment. 
  10. Conduct software, hardware, and file testing on election systems and voting equipment; identify, diagnose, and resolve defects. 
  11. Provide end-user support and troubleshooting for customers using specialized election software and equipment. 
  12. Document troubleshooting steps, resolutions, customer interactions, and system changes; maintain accurate technical records and follow established QA/QC procedures. 
  13. Develop technical documentation, user guides, and training materials for customers and end users. 
  14. Lead customer training sessions and provide clear instruction on software, systems, processes, and equipment. 
  15. Follow up with customers to ensure issues have been resolved and questions have been fully addressed. 
  16. Collaborate with internal team members to manage project timelines and meet critical election deployment deadlines. 
  17. Maintain a high level of accuracy and attention to detail when working with customer data, ballot content, databases, and system configurations. 
  18. Handle confidential customer and election-related information appropriately.  

Position Requirements:

  1. 2+ years of customer-facing experience in customer service, client support, technical support, help desk, or a similar role required.
  2. Demonstrated experience communicating directly with customers and resolving questions, issues, or concerns in a professional and timely manner. 
  3. Excellent verbal and written communication skills with a strong ability to communicate clearly and professionally with customers. 
  4. Strong customer service skills with the ability to remain patient, professional, and solution-oriented when assisting customers with questions or technical issues. 
  5. Ability to listen to customers, understand their needs, ask effective questions, and guide them toward appropriate solutions. 
  6. Ability to explain technical concepts, processes, and instructions clearly to customers with varying levels of technical knowledge. Experience supporting or training customers, clients, or end users required. 
  7. Previous experience with IT systems, databases, spreadsheets, or detailed data workflows. 
  8. Proficiency with Microsoft Excel and Adobe Acrobat. 
  9. Ability to troubleshoot technical issues and learn specialized software and systems. 
  10. Strong proofreading, documentation, organization, and follow-up skills. 
  11. Ability to manage multiple customer requests and competing priorities while meeting deadlines. 
  12. Ability to handle confidential information with discretion and professionalism. 
  13. Election or government experience is welcome but not required.

 

Benefits:

  1. Health and dental insurance
  2. Short-term disability and life insurance
  3. 401(k)
  4. Paid time off

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRAP

Quick Apply

Webhook Test
✓
Your application has been submitted successfully!
Redirecting to Jobs in 3 seconds...




Accepted file types: .docx and .pdf


You may also like...

Up to $30/hour | Cell Biology Technician | Hiring ASAP!

Position: Cell Biology Technician

Location: Rectangle Triangle Park, NC (Onsite)

Pay: $20 to $30/hour

Experience: 3 years of relevant laboratory experience.

Education: Bachelor’s or master’s degree in biology, toxicology, cell biology, or a related biomedical discipline. 

Type: Full-time; Contract (12-month contract, possible placement once the contract is over)

Schedule: Monday–Friday, 8:00am to 5:00pm, with occasional evening or weekend work

 

Greene Resources is seeking a hands-on Cell Biology Technician to support a growing in vitro toxicology research program. This position combines mammalian cell culture and cell-based laboratory work with responsibility for coordinating day-to-day laboratory operations. The role will average approximately 60–70% hands-on lab work and 30–40% lab maintenance, ordering, and organization.

Responsibilities

  1. Perform hands-on mammalian cell culture using human cell lines and other in vitro models.
  2. Support in vitro toxicology studies across multiple organ and tissue systems.
  3. Conduct standard ELISA and multi-well plate-based cell viability and cytotoxicity assays.
  4. Collect and process samples using common cellular and molecular biology techniques.
  5. Assist in drafting standard operating procedures (SOPs) from established research protocols.
  6. Help update existing protocols and SOPs for clarity and consistency.
  7. Record experimental methods and results accurately to support technical reports and manuscripts.
  8. Follow experimental schedules and reserve shared equipment as needed.
  9. Monitor laboratory inventory, assist with supply ordering, maintain equipment logs and calibration records, and perform routine equipment upkeep.
  10. Maintain organized, accurate, and compliant laboratory records.
  11. Work under the direction of senior researchers in a fast-paced, project-driven environment.
  12. Provide occasional evening or weekend support when required by study time points or cell-culture schedules.

Required Qualifications

  1. Basic cell culture experience is required on day one.
  2. Plate-based assay experience is preferred but not required.
  3. ALI and iPSC culture experience are a plus, rather than expected qualifications.
  4. Substantial independent undergraduate research may qualify—approximately 20 hours of lab work per week over at least two years, beyond classroom teaching labs.
  5. Weekend expectations: During active cell-culture studies, weekend work typically involves 1–2 hours on Saturday or Sunday, approximately one out of every three weekends. Longer weekend work may occasionally be needed. Hours may be adjusted during the week or handled as overtime when applicable.

Preferred Qualifications

  1. Experience generating or maintaining primary human air-liquid interface (ALI) respiratory models.
  2. Experience with induced pluripotent stem cell (iPSC)-based models.
  3. Experience working with antibiotic-free mammalian cell cultures.
  4. Experience with standard ELISA and multi-well plate-based cell viability or cytotoxicity assays.
  5. Cell culture experience across multiple cell lines.
  6. Experience with nucleic acid or protein extraction, qPCR, or immunoblotting.
  7. Experience using in vitro models for chemical research or toxicity testing.
  8. Familiarity with experimental design, data analysis, GraphPad Prism, Microsoft Excel, or Smartsheet.
  9. Experience coordinating laboratory workflows and supporting efficient laboratory operations.

 

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRAP

Greene Resources – GAP

$18/hour | Warehouse Associate | Rocky Mount, NC

Position: Warehouse Associate 

Location: Rocky Mount, NC 

Pay: $18/hour

Experience:

  1. Previous warehouse, electrical supply, or material-handling experience is a plus.
  2. Previous counter sales or customer-facing experience is a plus.
  3. Forklift experience is a plus.

Type: Full-time; Contract  

Schedule: Monday–Friday, 8:00am to 5:00pm

 

Greene Resources is seeking a Warehouse Associate to join a growing and dynamic team!   

 

Job Description: 

  1. Load and unload incoming and outgoing trucks
  2. Receive and check incoming materials against packing slips to ensure the correct items and quantities were received
  3. Organize, stock, and maintain inventory throughout the warehouse
  4. Pull and prepare materials for customer orders
  5. Measure and cut wire accurately to specified lengths
  6. Assist customers at the counter with picking up materials and locating products
  7. Provide friendly and helpful customer service when assisting at counter sales
  8. Maintain a clean, organized, and safe warehouse environment
  9. Operate a forklift and other warehouse equipment as needed
  10. Use basic computer systems to assist with inventory, orders, and other warehouse functions
  11. Assist with other warehouse and branch responsibilities as needed

 

Position Requirements:    

  1. Valid driver’s license with a clean driving record
  2. Basic computer skills
  3. Must have steel-toe shoes
  4. Must be able to safely lift up to 50 lbs.
  5. Ability to work well independently and as part of a team
  6. Comfortable working in a physical, hands-on warehouse environment
  7. Ability to stand, walk, bend, lift, and move materials throughout the workday
  8. Strong communication and customer service skills

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRAP

Greene Resources – GAP

$28+/hour | BGA Soldering Technician – Monday – Friday

Position: BGA Soldering Technician

Location: Durham, NC 

Pay: Starting at $28/hour 

Experience/Education: High school diploma or GED equivalent and/or training or equivalent combination of education and experience.

Type: Full-time; Contract  

Schedule: Monday – Friday, 7:30am to 4:00pm (Looking for candidates who can train on 1st shift for 1-2 months, and then transition to 2nd shift.)

 

Greene Resources is seeking a to join a growing and dynamic team! As a BGA Soldering Technician, you will be responsible for reworking PCBAs and components, a variety of duties in accordance with their training, experience, and skills. You will directly report to the Manufacturing Manager.

 

Job Description: 

  1. Review daily rework schedule with the manufacturing supervisor.
  2. Validate material and required documentation for work orders.
  3. Read and understand work orders and manufacturing work instructions.
  4. Effectively present information and respond to questions from managers and employees.
  5. Perform PCB repairs based on the daily schedule.
  6. Train new hires on SOPs, etc.
  7. Perform other duties as assigned.

 

Position Requirements:    

  1. Skilled at removing parts from PCBA and soldering equipment.
  2. Skilled at hand soldering, including jumper wires.
  3. Excellent verbal and written communication skills.
  4. Accuracy in documentation.

 

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRAP

Greene Resources – GAP

$24/hour – Class A CDL Material Transport Driver | No Weekends!

Position: Class A CDL Material Transport Driver  

Location: Youngsville, NC

Pay: $24/hour

Experience:  

  1. 6 months to 1 year of commercial driving, material transportation, warehouse logistics, or related experience preferred.
  2. Experience operating a Class A CDL truck in an industrial or manufacturing environment preferred.

Education:  

  1. Active Class A CDL required.
  2. High school diploma or GED preferred.

Type: Full-time; Direct Hire

Schedule: Monday–Friday, 6:00am to 2:30pm

 

Greene Resources is seeking a Class A CDL Material Transport Driver! The Class A CDL Material Transport Driver will safely transport materials and products throughout a large manufacturing facility using a Class A commercial truck. This role focuses on moving materials between buildings, departments, warehouse areas, and production locations to support daily manufacturing and logistics operations.

 

Job Description: 

  1. Safely operate a Class A CDL truck to transport materials and products across a large manufacturing facility.
  2. Move materials between designated warehouse, storage, shipping, receiving, and production areas according to operational needs.
  3. Complete material deliveries and pickups accurately and in a timely manner to prevent production delays.
  4. Conduct pre-trip and post-trip vehicle inspections and report any maintenance or safety concerns.
  5. Follow established traffic patterns, site-specific driving procedures, and all applicable safety regulations while operating equipment on facility grounds.
  6. Verify material identification, quantities, and delivery locations to ensure accurate movement of inventory.
  7. Communicate with warehouse, production, and logistics teams regarding material requests, deliveries, and schedule changes.
  8. Maintain accurate delivery records, material movement documentation, and required operational paperwork.
  9. Maintain a clean and organized vehicle and report equipment issues promptly.
  10. Follow all company policies related to workplace safety, material handling, and vehicle operation.
  11. Perform additional duties and responsibilities as assigned by leadership.

 

Position Requirements:    

  1. Active Class A Commercial Driver’s License (CDL).
  2. Safe driving record and the ability to operate a commercial truck in an industrial environment.
  3. Strong attention to detail when transporting and delivering materials.
  4. Ability to follow directions, navigate a large manufacturing facility, and accurately identify delivery locations.
  5. Strong communication skills and the ability to work effectively with warehouse and production teams.
  6. Ability to work independently while supporting daily manufacturing operations.
  7. Ability to regularly lift up to 55 lbs., as needed. 

 

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRAP

Greene Resources – GAP

$20.50/hour | Warehouse Associate | No Weekends!

Position: Warehouse Associate

Location: Raleigh, NC

Pay: $20.50/hour

Experience: Previous warehouse, shipping and receiving, or order picking experience.

Education: High school diploma or equivalent preferred.

Type: Full-time; Contract-to-Hire

Schedule: Monday – Friday; 8:00am to 5:00pm

Greene Resources is seeking a Warehouse Associate to join a growing and dynamic team!

Job Description:

  1. Perform order picking, packing, and preparation of shipments.
  2. Handle shipping and receiving processes, including working with carriers.
  3. Operate material handling equipment such as forklifts and pallet jacks.
  4. Maintain accurate inventory records and update systems as needed.
  5. Read and follow pick tickets, work instructions, and shipping documentation.
  6. Ensure accuracy in counting, labeling, and order fulfillment.
  7. Maintain a clean and organized warehouse environment.

Position Requirements:

  1. MUST have experience with stand-up reach trucks.
  2. Ability to safely operate or learn material handling equipment.
  3. Basic computer skills for data entry and inventory tracking.
  4. Strong attention to detail and accuracy.
  5. Basic math skills for counting and inventory tasks.
  6. Ability to work independently with minimal supervision.
  7. Ability to work in a fast-paced, deadline-driven environment.
  8. Reliable attendance and strong work ethic.

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRAP

Greene Resources – GAP

Medical Financial Coordinator

Position: Medical Financial Coordinator

Location: Winston-Salem, NC 

Pay: $27 to $32/hour

Experience:

  1. 2 years in a medical office environment with large cash payments – preferably women’s health experience.
  2. 2 years of patient service experience.
  3. 2 years of processing medical payments is preferred.

Education:  Bachelor’s degree – preferably in Healthcare Management or extensive applicable experience.

Type: Full-time; Direct Hire

Schedule: Monday – Friday (Ability to work holidays and weekends as needed)

 

Greene Resources is seeking a Medical Financial Coordinator to join a growing and dynamic team!   

 

Job Description: 

  1. Meet with patients to discuss and provide written fees for all IVF treatments.
  2. Check in and check out, and perform all other administrative roles when needed.
  3. Prepare and send outgoing faxes, scanned documents, and mail and parcels.
  4. Communicate financial policies and expectations to all patients.
  5. Handle sensitive patient information in compliance with applicable governing regulations.
  6. Become proficient in the use of the organization’s information systems.
  7. Learn Insurance verification as time allows.
  8. Handle incoming patient calls, providing accurate information on organizational policies.
  9. Maintain professionalism and compassion in all patient interactions.

 

Position Requirements:    

  1. Ability to work independently with minimal supervision.
  2. Strong attention to detail and high level of accuracy required for account-related work.
  3. Ability to remain calm and professional when dealing with patients.
  4. Compassionate demeanor with patients and coworkers.
  5. Ability to lift or carry no more than 20 pounds or pull or push no more than 50 pounds.

 

 Benefits:

  1. 401(k)
  2. Dental insurance
  3. Disability insurance
  4. Health insurance
  5. Life insurance
  6. Paid time off
  7. Retirement plan

Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. 

 

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

#GRPRO

Greene Resources – ProTech

© Greene Resources | All Rights Reserved

Scroll to Top

Quick Apply

Webhook Test
✓
Your application has been submitted successfully!
Redirecting to Jobs in 3 seconds...




Accepted file types: .docx and .pdf